Pathetic from ADT- they would rather lose customers

<p>I have been with ADT for 12 or 13 years and have never missed a single payment.</p> <p>The response unit was probably called less than 10 times to my place in all these years.</p> <p>I have been paying more every month than the new clients that are signing up and am sitting with a system that is old and faulty.</p> <p>I recieve calls regularly from sales agents offering me a brand new alarm system when signing up for 2 years.</p> <p>When I queried with ADT, they reduced my monthly subs but why did I have to be charged more in the first place?</p> <p>I am willing to sign up for 2 years with a new system but I am being told I have to pay for it. Seriously??</p> <p>We have 2 monitoring accounts with ADT and they are basically pushing us to cancel and sign up with Chubb or Blue or someone else.</p> <p>I have a faulty system and am paying for monitoring. What's the point of that when I am willing to sign for 2 years like any other client.</p> <p>If ADT does not attend to my query and provide me with a new system for both my premises, I will cancel both my accounts and move to a competitor.</p> <p>Seems there is no benefit for 13 years loyalty when it comes to ADT.</p> <p>Shame on you.</p> <p>My decision will be based on the response I receive.</p>