PATHETIC EXCUSE FOR AN ALARM COMPANY

If only there was a zero-star option! The most pathetic excuse for an alarm service. My alarm triggers on a Saturday and I am not home, over a hour and no feedback from the service center. I proceed to activate the panic from my phone(3 TIMES) to try and get someone to call me b ack since I cannot reach their call center, still no one calls back. My husband finally contacts the supervisor on his cell who proceeds to say that he can't reach the call center we must call them on Monday (2 DAYS LATER) to see what happened at my home. My house would get cleaned out in 45 mins let alone 2 days! I finally get a call center agent on the phone and they proceed to tell me that the guys did a perimeter check ( I LIVE IN A COMPLEX, WHAT ARE YOU GONNA SEE FROM THE OUTSIDE ) NOT TO MENTION THEY ARE INCAPABLE OF READING OR FOLLOWING INSTRUCTIONS (I had them make a note to contact me once at the main gate so i can open it remotely (THEY DONT DO THIS). They are then afraid to enter my yard cause i have 2 SMALL DOGS (YORKIE AND YORKIE MIX) how are you to protect my house if you are scared of 2 small dogs. I am primary contact - They call my husband over 3 times and disturb him after his night shift. AGAIN , DONT KNOW HOW TO FOLLOW INSTRUCTIONS! I have requested that the manager arrange for my policy to be cancelled without fees due to their inadequate service but 4 weeks later , nothing. Every time i call the manager he proceeds to blame someone else working under him - NO ACCOUNTABILITY. SAVE YOUR MONEY DO NOT GET STUCK WITH THIS WORTHLESS ALARM COMPANY - I already have all of my friends and family removing this ****py system and moving to another alarm service.