Pathetic Customer Service

Yesterday 20h41pm I received a call from ADT Security to let me know that the alarm at our bottle store had gone off, I asked the consultant to send one of their vehicles to the store to check everything out as our employees had already left the building and I stay in pretoria so I couldn't have made it in time. 21h40 I called back to ask what had happened at the store and I could not get any feedback, 22h07 I called again, still nothing. 22h11 I was told that they'll come back to me again, I was not impressed, I was even told that ADT doesn't respond to such matters, their partner Stallion is the one who handle such matters and that they were waiting feedback from them, it was during that I was furious with the consultant that after my altercation with the consultant my calls were no longer being answered when I called in. Now i'm ****ed that from 20h41 someone could've gotten into our store, ****** and had left, without any confrontation, when ADT's monthly payment goes of regurlarly without any hiccups and this is the kind of service one receives. Its now the following day and I still haven't received any feedback which just says to me no one went to inspect the place.