Pathetic Company not worthy of being called a Security company

Hi,

We had a house break in and sounded the panic alarm 4 times from the app, since the panic buttons that you were suppose to test does not work,not one of the three, on a second hand system you are forcing me to use after multiple queries with the functionality of the alarm after experiencing issues multiple times and also no response on an alarm from your company as a new sign up. I responded to the automated system to send armed response. They then continued to first phone my wife and ask if they should dispatch armed response, which we requested once again! Over an hour later a single gent from New Brighton responded all casually, not armed response as requested. Armed response only arrived after an hour and a half. I made an issue of this and requested management come see me immediately! Klaasen arrived and listened to my complaints and agreed that this is not right and that the system is faulty. Then he promised that they will operate from in front of my house and that Geldenhuys will phone me in the morning to replace the faulty system. None of this happened and word can absolutely not be trusted.

How can you even call yourself a security company? You are playing games with the safety and security of my family!

This is pathetic