Pathetic Company

I have been with ADT for 2 weeks now. Honestly the most pathetic bunch of arrogant people from your Nelspruit branch I've ever come across. The under handed business practice is perfectly clear. They tie you into the 24 month contract in order for the CRM to make her commission by installing the alarm after signing the contract and the cooling off period has ended. The cooling off period is NOT from the date the alarm is installed. The guys came to install the alarm without the receiver which apparently was out of stock. I had to chase up ADT Nelspruit for this as I couldn't activate my alarm remotely. This last weekend I had over R4000 debited from account by ADT! The amount I was quoted for the alarm system was R3572.19. I contacted ADT Nelspruit to query this amount. The receptionist sent back my signed quote to show the break down of costs. This is a QUOTE! Not an invoice or receipt! To my surprise someone had blatantly altered the monthly service fee from R285 to R385 AFTER I had signed the document! Legally, this constitutes *****! I have both documents in my possession to prove this. I have contacted ADT Nelspruit a number of times over the past few days in order to get a statement which for some reason or other seems to difficult a task for for Mary Tiel at ADT to do. Shame, her life must be hard having to do her job. I regret ever having used ADT and would be over the moon if you guys came and took your alarm out of my house and basically, to put it politely, ****ed off out of my life. The only person who has actually apologised for all is was the receptionist at ADT Nelspruit and she did nothing wrong. It's the sheer arrogance of your branch manager and CRM there. They hook their clients and that's it! No further client service. No follow ups. Nothing! Not one single apology! If your business is based on referrals, you well and truly *****ed! I suppose if you hire *******, you get *******.