1 reviews | Active since Mar 2012
Pathetic ADT that doesn't get back to me when their driver knocked my car a right off.
On the 10th July 2022 @ 9:25am an ADT Fidelity driver (Anele) fell asleep behind the wheel whilst driving, his ADT vehicle (R223) collided into to my vehicle, which has caused serious damage, my vehicle has been written off due to this incident. I have been contacting the area manager Mr M Mange, whom has been abruptly rude to me saying that he has given in the documentations to the claims department, and that I should just wait on someone to call me and if I want to get a lawyer then I must just do so, everyday since the 9th July I've spoken to numerous agents, supervisors and managers (I literally have a list of names whom I've spoken to) everyone promises me they'll get in contact. An irresponsible driver has caused this and I'm left with no vehicle and ADT just ass wipes the situation, not bothered about the situation at hand, the claims department isn't bothered with calling me regarding my claim. Imagine something happening to me because I'm having to drive with public transport due to ADT's irresponsibleness, but what do y'all care. I want the claims department to get in contact with me urgently so this problem can be solved urgently.
We apologise for the inconvenience caused. This information has been escalated to the Head of Department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologise for the inconvenience caused. This information has been escalated to the Head of Department. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Will ensure that someone calls you by close of business tomorrow to address and possibly resolve. I will call them now to aske them to do this .
Kind Regards
Fidelity-Adt
Will ensure that someone calls you by close of business tomorrow to address and possibly resolve. I will call them now to aske them to do this .
Kind Regards
Fidelity-Adt
From the agents, supervisors, managers to area managers has been blantly lying to me every day about getting back to me.
Y'all seem to be making it look like its ****ing okay for your drivers to drive other people's vehicles a right off.
I want this case sorted with immediate effect.
From the agents, supervisors, managers to area managers has been blantly lying to me every day about getting back to me.
Y'all seem to be making it look like its ****ing okay for your drivers to drive other people's vehicles a right off.
I want this case sorted with immediate effect.
I've received confirmation that someone from claims have contacted you this morning. You now need to deal directly with the relevant people in our claims department and they with you.
Kind Regards
Fidelity-Adt
I've received confirmation that someone from claims have contacted you this morning. You now need to deal directly with the relevant people in our claims department and they with you.
Kind Regards
Fidelity-Adt