aX
aRTHUR X

1 reviews | Active since Aug 2009

12 Mar 2024, 20:36

Pathetic ADT Service

Worst service provider and pathetic service Adt failed to respond to a house break in and theft on time.Their security staff and control room failed to contact primary and secondary contacts timeously to inform us about the break in incident, according to their reports they were able to arrive at my residence after 10 minutes when the ******* had damaged my property and ****** my valuable items. Instead of Adt taking responsibility for their late arrival at my place of residence, instead they have rejected my claim for the ****** items which is totally outrageous

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Replies (4)
Adt Security
Adt Security's reply13 Mar 2024, 07:25
Official
 Dear Arthur Xorile
 
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.        
 
Kind regards  
Fidelity-ADT  
aX
aRTHUR X's update15 Mar 2024, 12:52
Reviewer Update
Still waiting for Fidelity senior management to contact me ..........
aX
aRTHUR X's update26 Mar 2024, 14:18
Reviewer Update
ADT social media Officer, is yet to contact me as promised.
Adt Security
Adt Security's reply27 Mar 2024, 14:06
Official
Dear Arthur X

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
 Kind regards 
 Fidelity-Adt