Pathetic ADT remains pathetic

I have been renting a house in Steynsrust, Somerset West but the rent was approaching expiry. I phoned a Mr Philander to check the procedure for changing the ADT membership to that of the owner. A Ms Zimilnita was supposed to phone me to assist with this. When several days elapsed and nothing happened, I mentioned this to Mr Philander, but to this day no one has phoned me. I decided to block the December payment, as this is one way to get a company’s attention. I also eventually contacted the general number to get the process rolling. I mentioned the blocking and was advised that I could pay the amount manually, which I did. One would presume that an intelligent company would then cancel the debit order, but not ADT! So after more phone calls to offset the two payments, I was again told that someone would phone me to sort things out. Of course nothing happened. One naturally wonders how a company that is so retarded regarding trivial admin can be effective when it comes to crime prevention.