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HILTON E
1 reviews | Active since Feb 2010
13 Feb 2026, 14:56
pathetic ADT customer services
i have emailed ADT 3 times re an invoice query and my maintenance policy. i have had no reply. i just called in and asked to speak to a customer services manager. had to explain everything and then was transferred and have been sitting on phone 10 minutes. i then i put down call and called in again and its the same just waiting and listening to your music, call dropped after few minutes, so i am calling in again. really annoying and bad service.
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Replies (3)0
Replies (3)
Adt Security's replyOfficial
13 Feb 2026, 15:10Dear Hilton Edwards We take note of your complaint. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Adt Security's reply13 Feb 2026, 15:10
Official
Dear Hilton Edwards We take note of your complaint. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
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HILTON E's updateReviewer Update
13 Feb 2026, 15:19this is the 2nd hellopeter review for same matter. well that just ******* customer services and nobody from adt has contacted me regarding this.
HE
HILTON E's update13 Feb 2026, 15:19
Reviewer Update
this is the 2nd hellopeter review for same matter. well that just ******* customer services and nobody from adt has contacted me regarding this.
HE
HILTON E's updateReviewer Update
16 Feb 2026, 14:21on friday 13th feb 2026 i called customer service and asked to speak to a manager, re my 3 emails that i have had no reply back from ADT. i spoke to Lindiwe Mokoena, she said she will investigate and call me back. i did received a call later from ADT, however it would not connect. She did not call back since then. ???
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HILTON E's update16 Feb 2026, 14:21
Reviewer Update
on friday 13th feb 2026 i called customer service and asked to speak to a manager, re my 3 emails that i have had no reply back from ADT. i spoke to Lindiwe Mokoena, she said she will investigate and call me back. i did received a call later from ADT, however it would not connect. She did not call back since then. ???