OVER CHARGED

In December 2014 we had to have our alarm fixed up, at our business premises, before going on holiday. They came out twice, they changed the key pad, put in a new box, 3 eyes and 2 magnets. This cost us over R14 000.00. They used our old batter, old charger, old wires etc. I have tried on numerous occasions to try at talk to someone. Their reply is that they will report it to the technical department. Because we have a debit order, it was no problem to take the money off our account. In January 2015, I reported a false alarm. They never bothered coming out. 23 Feb I have reported 2 faulty zones and hopefully they will come out. The R14 000.00 still remains unresolved. A new alarm system for a house does not cost R14 000.00. I certainly do not recommend this company as you cannot call the accounts department directly. The call center puts you on hold for so long that eventually you get an engaged signal after holding on for +- 15 minutes. Their e-mail address does not work either. This is a company that is supposed to protect me and my belongings. I hope someone takes note of the R14000,00 that we paid for a 'new' alarm system.