Outright bad service!

Today our alarm system which is linked and paid for on monthly basis went off. Adt phoned to find out if all was OK. They were told we are not at home and should dispatch an official to our house to check and advise if there is a problem. <br> They never sent anyone! This resulted in a break in of our house with valuable property now ******, door broken, burglar gate cut and open. This suggests the ********* had ample time. Could it be that it a break in arranged by ADT officials? Tonight we will sleep in a house that has no lockable doors.<br> We suggested ADT put up a security just for tonight as this is actually their fault, partially or wholly. They refuse!<br> <br> The response we get is that there was emergency response due to load shedding. I say this is pathetic!!