Onyxx Alarm System – Repeated Failures, No Permanent Solutions - Rating:*★☆☆☆☆ (1/5 – Consistently Unreliable)

I have been an ADT Onyxx customer for less than a year, and in that short time, I have already logged six calls for system failures—including a three-day hub outage(June 2025) and now a faulty sensor (reported 02/07/2025) and prior that a Technician was on-site for the same thing in May, instead of replacing they keep fixing.

Despite multiple promises of escalation: - Technicians only apply temporary fixes—issues return within weeks. -Technician bookings that do not confirm time or estimate arrival to make arrangements, they normally call when they are on-site or 20minutes away which you must presumably be available because you are the stranded one failure which they will move your appointment to the next available date. - The Technical Manager, who previously assured direct contact, now ignores calls and SMSes did not bother to acknowledge nor revert back. - My formal request to remove the system (via email) was never acknowledged.

This is unacceptable for a security provider. Each failure leaves my home unprotected, and the lack of accountability is deeply frustrating.

I expect: ✅ Immediate removal of the system(no further temporary repairs). ✅ Contract cancellation without penalty (due to repeated breaches on Onyxx’s part). ✅ A written response from senior management within 48 hours.

If I do not receive a resolution, I will have no choice but to escalate this to the National Consumer Commission and other relevant bodies. Already sounding like a broken record.