ongoing billing issues, poor service and no resolution

Ongoing Billing Issue – Poor Service and No Resolution I have been double billed by ADT South Africa for the same address since December 2022. Despite multiple attempts to rectify this, the issue remained unresolved for well over a year. When trying to call the contact number, you have to struggle just to speak to a human, only to be transferred from one department to another, put on hold for over 10 minutes at a time, and told that the issue has been “escalated” — but never with a reference number or any follow-up. Eventually, after many such frustrating interactions, I finally received a response to an email. The incorrect billing account was stopped, and I was promised a refund, along with a contact number for follow-up. That number was only answered once, and 12 working days later, I still have no confirmation of the refund amount or timeline. I phoned the call centre again on Friday and was told that the person handling the matter was “out to lunch” and would phone me back. That phone call never came. The number I was given has not been answered all week. This experience has been deeply disappointing — ADT’s customer service is severely lacking in accountability, communication, and efficiency. I am still waiting for a resolution.