Nothing done re billing query since 12 Jan

I have gone through 5 consultants since 12 Jan to query why my bank account was not debited for charges which, according to the Service Agreement I signed, were supposed to be debited off my bank account. <br> <br> No one has to date explained why the billing did not occur the way the salesperson explained it would happen. The matter was supposedly escalated to a credit controller on 12 Jan via email. Every time I phone I am told they are sending yet another email to follow up. <br> <br> Holding on the line at least 10 to 15 minutes each time with no resolution of the problem is an utter waste of my time and money for the phone call. Yesterday I was promised a supervisor would phone back - no one did. <br> <br> Today when I phoned I was told that I was never assigned a credit controller and that the accounts supervisor is away on training. Why is that my problem? It gives the impression that ADT does not have competent staff available.<br> <br> I hope that somebody will take note and actually apply themselves to resolving this issue, as it is now a month since my original query.