1 reviews | Active since Aug 2015
NOT STOPPING A STOP ORDER AND INSISTING ON PAYMENT
I STOPPED MY ACCOUNT WITH ADT AFTER MY 2YEAR CONTRACT. THEY KEPT ON DEDUCTING THE MONEY FROM MY ACCONT. I THEN PHONED THEM AND THEY CONFIRMED RECEPTION OF MY CANCELLATION. I THEN WENT TO THE BANK AND MANUALLY STOP THE ORDER AND REVERSED A PAYMENT ( THE PAYMENT WAS THE SECOND ONE AFTER THE PHONE CALL CONFIRMATION. I KEPT ON GETTING MESSAGES AND EVERY TIME THEY RECEIVED AN ALARM FROM MY HOUSE I SPOKE TO THEM AND SAID THAT MY ACCOUNT WAS SUSPENDED AND I AM NO LONGER A CLIENT. I THEN CONNECTED TO A NEW COMPANY AFTER SOME MONTHS AND THEY REMOVED THE ADT ALARM COMUNICATION RADIO ETC. THEN THE BEST PART......THEY CALLED AND SAID THEY RECEIVED A ALARM. THAT HAPPENED AFTER THEY DID SEND MESSAGES TELLING ME I NEED TO PHONE THEM TO TEST MY ALARM. I RECEIVED MAILS NOW TELLING ME TO PAY THE OUTSTANDING BALANCE OF R1786.88 (R446.72pm) I asked for all the proof on voice recording as my history was lost due to failure of a smart phone. Now I only received the statement and no communication......I WILL NEVER RECOMMEND THEM TO ANYONE NEVER!!!
Thank you for your report and be advised that your comments have been taken to note.
We would like to inform you however; that the decision in relation to your cancellation request still remains unchanged with reference to the correspondence that has been sent to you.
Kind regards
Customer services
Thank you for your report and be advised that your comments have been taken to note.
We would like to inform you however; that the decision in relation to your cancellation request still remains unchanged with reference to the correspondence that has been sent to you.
Kind regards
Customer services
