BJ
Bjanka J
1 reviews | Active since Jan 2013
16 Sept 2019, 12:15
Not solving faulty alarm signal
After 6 calls to ADT technical and multiple technical callouts, there is still a 5 minute delay in the signal from my transmitter to the monitoring centre. The technicians say they can't help because the signal is being transmitted immediately, and the monitoring centre just repeatedly logs technical calls. They refuse to escalate the issue, they refuse to let me speak to the technical manager, and more importantly, they refuse to investigate the issue. I am disgusted by the service of this allegedly "customer-focused" company.
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Replies (2)
Adt Security's replyOfficial
16 Sept 2019, 15:12 Dear client
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply16 Sept 2019, 15:12
Official
Dear client
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
BJ
Bjanka J's updateReviewer Update
03 Oct 2019, 09:42This issue is still not resolved. Sad that I am paying these people monthly for a service.
BJ
Bjanka J's update03 Oct 2019, 09:42
Reviewer Update
This issue is still not resolved. Sad that I am paying these people monthly for a service.