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Itai G

1 reviews | Active since Mar 2012

05 Jun 2018, 16:33

Not receiving monthly statements

Why have I stopped receiving my monthly statements? My e-mail address has not changed. It is very curious that your newsletters and fee increase e-mails still arrive. It is ridiculous that every month I have to waste my time e-mailing you to request my invoice and statement. I have complained about this problem before; for a few months the statements were arriving but then stopped again at the start of 2018. Why is the problem never sorted? I e-mailed to ask for the May statement, and now even that has not prompted a response. This really leaves a bad impression. Please can someone make sure that my statement is e-mailed automatically on a monthly basis.

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Replies (3)
Adt Security
Adt Security's reply05 Jun 2018, 16:59
Official

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.


Kind regards
Fidelity-Adt

Best regards,

IG
Itai G's update07 Jun 2018, 12:30
Reviewer Update
The lady who phoned me yesterday morning - 6 June - promised that she would send the statements to me manually. So where are they? She also said that she would phone to confirm that the statements have been sent. I have even checked my spam folder. No e-mailed statements and no phone call to confirm receipt. I have no idea who she is - I asked her to send me her contact details but she has not done so. Why are your representatives making promises and then breaking them? It only leaves an even worse impression about the state of your admin. How long does it take to generate the statements for April and May, and e-mail them? I do not want to hear once again that my "details have been UPDATED". There is nothing to update as my details have not changed since I signed up with you 30 months ago. Perhaps you want my postal address so that you can send me the statements via snail mail?
Adt Security
Adt Security's reply07 Jun 2018, 13:43
Official

Dear Mr Gatushka

My apologies for the delay. The invoice and statements have to be requested. This was only received late yesterday afternoon and has been sent via e-mail. June 2018 invoice has now been requested and will be sent soonest.

Regards

Fidelity-Adt

Best regards,