Not providing service as agreed

<p>This morning I received a few garbled voicemails from ADT. It seems that my alarm was activated, ADT responded, but refused to enter my premises to investigate properly.</p> <p> </p> <p>My specific instructions to ADT when I first engaged with them were - 1 - never to call me when the alarm goes off, but to investigate immediately, and 2 - because they insisted on me buying an ADT padlock, I expect them to use their ADT masterkeys and to enter my premises and check properly.</p> <p> </p> <p>This is not the first time I have had problems with ADT refusing to follow instructions. It is, however, getting close to it being the last time. If this keeps happening, I will have no option but to find another security company who can do what they agree to do.</p>