Not interested in Business

HI<br> <br> I'm an existing client, who's 24 Month Contract expired end of May. When inquired about a new contract i was informed that i will be on a month to month basis, I then informed the sales consultant that I would prefer to sign a new 24 month contract, as i prefer to have things in writing. Also to ensure that the debit order are in place as i was a once of client. Failure to get this from agent, I've then asked to get an sales agent to my property to also give me a quote on upgrading to a 16 zone system.<br> <br> Appointment was made for Monday 13th. Dillion Smerdon then phoned me Monday afternoon to tell me he was double booked. Appointment was then moved to Tuesday 14th July and he never pitched, without any apologies. When I asked for a booking now, i was told that they agents cant see me when i'm available, but they never pitched. I will now wait for the sales agent on Friday afternoon, to rock up when it will suit ADT.<br> <br> Is it so much to ask to get a contract in place, pay them and just get good service. Can ADT management please answer my question.<br>