Not honouring what they promised.

I am so disappointed with ADT once again and the fact that I merely asked for a simple report to give to my insurance company for a claim. I cannot believe the fact that after I literally went to their offices in person to ask for the report, which was on Monday 14/03/2016 and was told that I will receive an email report yesterday the 15/03/2016 which didn't happen. Never mind the urgency of the report but the fact that they don't honour what they told me. I need this report so I can sort out a house break-in claim and I now have to be inconvenienced by going there again to beg them for something they should have done already.<br> <br> I am running out of patience with ADT and their incompetence, if you are a service provider it is your duty to ensure that your client or customer is always happy and satisfied. What happened to Treating Customers Fairly?<br> <br>