Not existing service and *********** departments - stay away!

My email sent to ADT last week Thursday with NO reply at all or installation yet:

"I got the impression that something is terribly wrong at Fidelity-ADT, you and your departments seem not to communicate with each other. Otherwise how is it possible that: - Fixed agreed appointments for installations/service are not kept and changes are not communicated with me as the client? - Emails remain unanswered? - You sending statements reflecting some open balance that has been paid a while ago and proof of payment was sent to you? By the way, installation was subject to upfront payment, which was done, so your below email is more than irritating! - My name on some of your emails, invoices and whatever communication is spelt wrong (it must be ... and not ...), it seems you opened 2 different accounts?

Please do the following and communicate that all is done with me before the end of the day tomorrow: - The service need to come tomorrow and do all necessary and final work at the Manor house as agreed yesterday - Check all your internal statements and accounts regarding this property and amend accordingly - Correct my surname where necessary - Recommend some compensation for all the trouble and hours I had to spend so far trying to get things sorted with your company, will see if I can agree to your suggestion - Send and apology from the branch manager stating what caused those problems and what is put in place to avoid those in the future in order to be able to trust your company again. I also would like to have ONE person allocated who reliably will deal with any problem that might occur in the future, as clearly your different departments are working against each other…"

There was no reply or the installation after above email, so they clearly do not care about their clients at all. Stay away and use another supplier!