Not as safe as I thought, with ADT!!

I am absolutely LIVID with the poor service from ADT! We have not been receiving sms's to ask us to test our alarm system, and the last time we tested, was a while back. We had someone try and break into our house last night, and when we pressed the emergency button to sound off the alarm, it did not go off, and I had to phone the call center, which took long. I logged a complaint this morning to have a technician come and sort it out, and was told I have to wait until tomorrow and still have to pay a call out fee.

Upon them asking security questions, when they asked me what my password is, I was told it's incorrect. How so? I have no idea. So not only is the panic button not working, this also means that for the last 2.5years, when we were giving the password and told "ok", we could have given any odd password and they would still say it's "ok". Which is worrying, because if it was a hostage situation, and I gave the wrong password on purpose, they would accept it and not pick it up as me being in trouble.

And yet we have been paying for the service! FOR NOTHING basically!!