NOT \Always there for you\"!!"

During the course of December we had an incident at our house and had to call the ADT control room, on the number provided by them. A recorded message was heard on answering the call at 22:43! The guard on arrival at the house could not enter the required number to enter the property for some unknown reason. The whole situation could have turned out very tragically.<br> <br> The matter was reported to ADT and supporting information provided. No official response or feedback!! The manager responsible in this instance is Pieter Venter, still waiting for him to respond to emails.<br> <br> Recently we tested our alarm and specifically the panic buttons. The signal took 5 minutes to reach the control room. Stating that this was unacceptable as when a panic button is used there is imminent danger!! A technician was sent out to check the system - everything as working fine. He did replace the radio but stated that was not the problem. The problem must be with the repeater of the ADT system. Makes us feel very secure thank you!<br> <br> Will definitely be investigating other suppliers. The service level has also decreased as the number of officer per vehicle has been reduced with no notification.