Non service and *****ulent debiting of bank account by ADT

On 1 January 2026 ADT debited my bank account for over R4000 for technical services rendered in December 2025 which was already paid for in full per eft. On 2 January I called them (since the accounts department did not work on 1 January) and requested a refund. They confirmed that there was a credit for that amount on my account and that it will be refunded within a week. Two weeks came and went with no refund. I called again but every time the call centre put me through to accounts the call dropped with no one answering after 3 minutes. I gave up and wrote an email to adt using their inland customer service email address demanding my refund. My email was forwarded to a Tebogo Apie, a credit control officer at ADT, and he/she confirmed that my refund will be processed “in no time”. A week has since passed and when I enquired again today, I got the exact same reply: that I will get my refund “in no time” whatever that is supposed to mean. After all decades I think it is time to move to another security company. The *****ulent debiting of my bank account, the non-service by the accounts department and the vague promises with no action does not inspire confidence. I simply do not trust ADT anymore.