NON RESPONSIVE TO MY CANCELLATION REQUESTS

I have for several months now been asking for my service to be stopped as I do not intend to commence with the (two) contracts I have. I have made more than 5 phone calls and sent more than 10 emails and the company refuses to acknowledge my requests to cancel. Initially I only wanted to cancel the one contract and explained to the staff by phone that as I was having such difficulty in getting someone to take action, that I would cancel the other contract if the did not respond. Consequently I have also cancelled the second contract. This matter has now been ongoing for more than 3 months. My original dissatisfaction came about as the company were not able to do an instillation according to the quotation that we agreed upon and the money that I paid was debited against my account.<br> <br> I have been a customer for 20 years and am really unhappy with being continuously ignored and asked to pay money which is not payable as I have requested (and now am demanding) cancellation.<br> <br> Please email me so that we can resolve this issue and so that I have a record of the interaction.