Non Response from ADT

This morning the 19 May 2023 at 5.17am , My back year beam went off that trigged the alarm. I disarmed the alarm. While doing that adt calls as per usual to confirm if everything is okay , We asked them to be come out as we were unsure what trigged the alarm. They agreed a vehicle will be dispatched. To my dismay 7 to 10 mins later adt was no show. and at this stage we are uneasy as we were not sure weather the person that trigged the alarm was still in the yard or not. We called back 7 mins later to enquire about our safety not being a priority for the service being paid for, unfortunately there was a breakage in communication. ADT CARED LESS to return my call. I then contacted ADT 6 hours later, time approx. just after 11am. I spoke to a supposed team leader named Dudu and she stated a vehicle was dispatched. I mentioned to Dudu I wouldn't be in my right state of mind to complain about a vehicle that supposedly was dispatched. She promised me to investigate and give me feedback soon. 9 hours later, at 8:20pm I contacted ADT again as my they are not adhering to our contract on providing security. I spoke to Samkelisiwe (Team leader),very helpful lady. I laid my frustrations with her as she told me she will investigate what Dudu had promised to do as it was not done and apologized on Dudu not doing her work. I would like to highlight the terrible service I am receiving based on a signed contract with ADT for rendering a service in securing my life, my belongings and the safety of my family. I am utterly DISAPPOINTED at their carelessness, non-sympathetic and non-empathy displayed in this regard. AND HERE THEY ARE BUSY MARKETING THEIR SERVICES IN LINMEYER. As I arrived with ADT from Lenasia, my previous property.