Non existing service

<p>My alarm, while not activated, went off this morning at 8 . All our attempts of silencing it failed, hence calling on ADT technical to please assist. We were told that they can only come out after five, thereby charging afterhours rates. I have tried calling the MD to complain because by 4 in the afternoon my parents, living in the house, and neighbours complained about the noise of the alarm. I was denied access to the MD and was transfered to a technical manager who assured me that they will send a technician immediately, reaching my home by no later that 17h30. By 18h30 we had no sight of the technician and the problem is still not solved. This leave us with no security for the weekend and the safety of my parents at risk, but to ADT this is not their problem.</p>