Non delivery of service

On Thursday 26/02/2015, my house was burgled in Primrose Park, Athlone. The ADT armed response took 1h20mins to respond. They informed me that due to load shedding, it took so long. At that point in time I asked the armed response person to leave as I did not accept this as an apology for them not delivering the service I pay for. On Saturday, a supervisor called me to inform me that a manager will come see me with regards to the break in. To date no one has come around or phone me to tell me the reason for the compliant about the poor response times. I am still waiting for the area manager (Greg Bucknam) to call me to explain why the response times was so bad. All my previous encounters with ADT regards to response times have been similar. No solution and no adequate feedback. To top it all off, this is the second burglary at my residence and the response times during that period was also more than 40 minutes. I am paying for a service that I do not get any benefit from. At this moment I am truly disgusted with the service as I am getting no response from the management team from ADT that have made empty promises and have not delivered on these promises.