RN
Ralph N

1 reviews | Active since Jul 2014

07 Nov 2023, 12:55

No way forward

I had an alarm system and armed response with adt fidelity and I wanted to cancel cos I found a better solution. I called them and also sent email on 27th of January 2023 and placed my 1 month notice of cancellation. The last payment was due 28th of February which I made. Adt fidelity acknowledged receipt of my email and request to cancel our agreement as it was over 3 years. Now I keep getting letters from them saying I owe them money for March till may. When I explained my situation and all the proof of emails I have the consultant said no problem will sort out. But still every month they are sending me bills and now even a very threatening letter from lawyer's. This is ridiculous. I owe them nothing but they want to take advantage when it's there own fault not updating their system. I am now pursuing legal action against them.

0
Replies (5)
Adt Security
Adt Security's reply07 Nov 2023, 15:05
Official
Dear Ralph N

We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further..Kind RegardsFidelity-Adt
RN
Ralph N's update07 Nov 2023, 15:23
Reviewer Update
I can't wait for this
Adt Security
Adt Security's reply07 Nov 2023, 16:24
Official
Dear Ralph N

Your concerns has been escalated to our Legal consultant  and someone will be in contact with you shortly to further discuss.  We will follow up with them in the morning telephonically and arrange for someone to call you soonest.

Kind Regards 
Fidelity-Adt
RN
Ralph N's update07 Nov 2023, 18:57
Reviewer Update
I will consult with my lawyer as well cos I want this issue sorted
Adt Security
Adt Security's reply08 Nov 2023, 09:14
Official
Dear Ralph N

Your comments are noted and someone from our Legal Department will be in contact with you shortly to further discuss.

Kind Regards
Fidelity-Adt