No to bad service

Been with them for almost 2 years. In that time, we've had 7 incidents where we weren't sure what caused an alarm and required a response. 4 of them took more than 15 minutes for response to arrive and 2 of them they simply rep**** they couldn't open the gate, so they left again. I finally gave up and tried to cancel, as they couldn't even give me reasons as to why response was so slow. Then was charged 3 months cancellation fee, to which I countered that they repeatedly broke contract first and cancellation fee should be waived. After numerous emails and follow up calls, I was charged another months debit order and still charged the full cancellation fee. Pathetic peace of mind, pathetic client services. Stay away