No Support on faulty Product

I reported a faulty alarm 4 months ago with IDT Security in Welkom. the system was not even six months old. the alarm goes off in the middle of the night for no reason. it took two weeks for a technician to come and have a look. it was apparently a spring missing in one of the eyes. he did not have a spare. he told me to fetch one at the office the next day and put it in my self. i wen to the office admittedly about 4 days later. only to be told i cannot fit it my self as this is tampering with the alarm. to date no one has been to rectify this. i have requested this on multiple times. as well as telepathically asking the area manager for assistance last Friday. this still has not been rectified. i still have the premium for a product i cannot use deducted every month from my account. <br> the one time the \technician"was here i also asked him how to set the time on my panel and the zone information he said he did not know how to use the panel"""