No show from ADT, pathetic service!

I had a break in more than 3 weeks ago, the alarm went off but they claim that they did not receive a signal. I suffered loss from the break in and the ********s went away with the sensor. I’ve been using ADT for 9 years and checked the alarm on weekly basis to check if it’s working properly and they failed right when they had to “minimise loss” as they claim. My case has been treated casually and no accountability whatsoever, a technician came 3 days after the incident to buffer the system and I’ve been waiting for the report since then. The consultants are so rude and they add to the trauma one suffers after a break in!No sensor and no system buffer report. All they care about is getting the monthly payments but zilch on service!