JW
John W
1 reviews | Active since Jul 2011
07 Jan 2020, 18:04
No service whatsoever
ADT are completely useless. My house was broken into a week ago. I just got there now. ADT responded to the alarm, but failed to notice the gaping hole in the roof where the ******* gained access. So ADT failed to notify me that there was a gaping hole in the roof. Or that the house had actually been broken into. The rain over the past week has caused extensive ceiling damage. All because ADT - who claim to be experts - didn't bother to check the roof. Don't waste your money on ADT. I will be demanding that they pay to have the ceilings repaired. And we will be discussing a refund of the tens of thousands of rands I have paid them over the years, based on their claims to be security experts.
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Replies (3)
Adt Security's replyOfficial
08 Jan 2020, 07:44 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
Adt Security's reply08 Jan 2020, 07:44
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
JW
John W's updateReviewer Update
10 Jan 2020, 13:09"As soon as possible"? It's been more than 2 days since you promised me a response. Nobody has contacted me. Pretty much the kind of customer service we've come to expect from ADT. Ie. none whatsoever. Disgusting. ********, even.
JW
John W's update10 Jan 2020, 13:09
Reviewer Update
"As soon as possible"? It's been more than 2 days since you promised me a response. Nobody has contacted me. Pretty much the kind of customer service we've come to expect from ADT. Ie. none whatsoever. Disgusting. ********, even.
JW
John W's updateReviewer Update
11 Jan 2020, 11:30It's now been 4 days since I reported the break-in to ADT. You understand that it should have been the other way around. But in those 4 days, ADT have done absolutely nothing to explain, fix, or apologize for their mistake. Every day that goes by just makes your situation worse. So here are a couple of suggestions on how ADT can try to make up for this debacle, and maybe stop me carrying on my campaign to alert the public nationwide about your shocking lack of service. 1 - you can perform random (proper) patrols at my house, every day and night until my property is sold (expected to be finalized within a month, maybe 2, depending on the government departments involved). 2 - you can refund me the money I've just paid to another security company to hook up to their monitoring system for a month. 3 - you can appoint a full-time person to stay at my house and guard it properly until the transfer goes through. 4 - you can refund me all the fees I've paid you over the past 20 years. 5 - all of the above. The ball's in your court. Just like your company will be, shortly, in a class action suit launched by all the angry ADT customers I can find here and on Facebook.
JW
John W's update11 Jan 2020, 11:30
Reviewer Update
It's now been 4 days since I reported the break-in to ADT. You understand that it should have been the other way around. But in those 4 days, ADT have done absolutely nothing to explain, fix, or apologize for their mistake. Every day that goes by just makes your situation worse. So here are a couple of suggestions on how ADT can try to make up for this debacle, and maybe stop me carrying on my campaign to alert the public nationwide about your shocking lack of service. 1 - you can perform random (proper) patrols at my house, every day and night until my property is sold (expected to be finalized within a month, maybe 2, depending on the government departments involved). 2 - you can refund me the money I've just paid to another security company to hook up to their monitoring system for a month. 3 - you can appoint a full-time person to stay at my house and guard it properly until the transfer goes through. 4 - you can refund me all the fees I've paid you over the past 20 years. 5 - all of the above. The ball's in your court. Just like your company will be, shortly, in a class action suit launched by all the angry ADT customers I can find here and on Facebook.