No service rendered

I installed ADT in August 2015, assured that I will not be billed by the sales agent for the technician to come out and link my alarm. Guess what I was billed for that, when I called and asked why was I debited ? I was advised that I was informed wrongly and I must pay for it. So I asked the manager, the response was Sorry no he does not take calls.<br> I SEE RED TAPE EVERYWHERE? <br> <br> For the second part, my alarm is not working from November 2015, I called and begged for help but still nothing I have tested my alarm still no calls. They are getting self tests from my device, but when the alarm goes off there is no call. I have even posted on their website for assistance, even spoke to a patrol vehicle still nothing.<br> PLEASE EXPLAIN WHAT AM I PAYING FOR?<br> I have tried calling the call centre again today, LOL what a joke no answer.<br> Guys if you do not want to render a service then please end my contract with no settlement so I can go my own way.<br> <br> <br>