No service received from Adt

on Sat 06 Feb 16 my alarm activated. Adt count not get hold of me upon my return home i found my alarm disconnected i called Adt to find out what happen they told me that they dont know who disconnected my Alarm. I requested someone to come out and reconnect it but they refused to send someone out to come check. I spoke to someone from the technical division who said they can only assist me over the phone. Me been a lady i do not know how to reconnect an alarm. Last night i requested a reaction officer to petrol in front of my house. No reaction officer ever came to my premises. this is very bad service from Adt myself and my kids are not protected at all. Can Adt tell me what i am paying for if they cannot come out to assist me or even come see what is wrong with my Alarm. I will be cancelling my service and taking it to a company that will look after my family because my families life is in danger with Adt