No Service No Technical Assistance

It's with regret to say that ADT is becoming like all other service delivery companies where you must just sit back, relax and hope they assist you in a few days. Due to us being affected by Electricity/ Cable theft in our area that caused Huge Surges some of our Appliances and Alarm received to much voltage and burnt out. We have no working alarm, we get told sorry we don't have someone to assist today, so what does this mean? Can I also ignore payment to you and say sorry I'm not paying you this month because there's no money in my account? Maybe next month? Get your act together, you are also losing customers on a daily basis due to lack of service & assistance. If anything happens to our Property/ Contents while you haven't had someone to attend to our technical needs then you will be held liable.