No service - no feedback on complaints and new one

RO confirmed all in order after going out last night, only after i queried why he couldnt check roof it seemed he did not check premise at all, scared to brake wall, hardly 1,7m in height, and have to pay for it.1:how can an obese RO make me feel safe- assume he was too big to climb wall - had to send supervisor out to check premises - took him 40min to give feedback. 2. why say all is ok when he didnt check premise. 3. why waiting for long hours for response time, 4.why pay for service i dont get, 5; why are RO not fit for duty - what will happen if someone is there and he needs to chase - I might as well not have ADT then. Also, no feedback yet on operator swearing at me last month - after I had to call for 3 days to get feedback as to why a RO confirmed all in order, with a domestic I dont have - and then only realising he is at wrong address after 3 visits? is ADT working hard at loosing clients, most reviews here and FB is bad service. Does ADT have too many clients and too little employees? Should I rather move to smaller company with men on the ground, fit and able to do the job?