No service from the technical department

Since last week wednesday we have been trying to get a technician out to fix our alarm which is not working at all. Friday a technician was here who \fixed\" the alarm although the excat same issue still persist. We contacted rhem on friday after we fot home from work. We were told the 1st available technician will be available on Monday only. Today is Monday. It is now 8:48 pm. We are still waiting on the technician... We are also still waiting on feedback/ response from anyone at ADT. We have spoken to at least 4 different people who will all \"revert\" to us asap..... Needless to say - so far no feedback nor silution.....<br> So frustrating and ignorance on their side. "