NO SERVICE FROM ADT

Someone broke into my house sometime in March 2019 while i was away.I was contacted by adt to inform of an alarm which had gone off .I was then asked to confirm my street address.I stay in a township which has no street names this was never a problem when I had the alarm installed but when adt had to send the police to my house during the buglary suddenly not having a street name became a problem. I had since decided to cancel this service as its not working for me why must i continue paying for a service that doesn't work i guess it only works for people who stay in the suburbs not everyone is that fortunate.I had since decided to cancel the service on the 11th of july I contacted adt to cancel was advised to email the following people Fidelity ADT JHB: Email adress: *** and copy ***. ***(JHB) no one has responded