no service as long as you get paid

In June 2019 I cancelled my ADT contract due to the fact that when my alarm tripped, the security guy could not do a check up because I live in a complex and he could not access the complex... Fast forward February 2020, I receive a call from Yoliswa Shobede, advising me of an outstanding bill of R1200.00, I made arrangements with her to pay R400.00 p/m which I did, for March, April and May 2020, I also sent Yoliswa the proof of payments. In November 2020, I received an sms and e-mail from Norman Bisset Attorneys stating I had been handed over for collections. I spoke to Ntombi and explained the situation, I also sent her the same proof of payments. In February 2021 I received a call from another employee of Norman Bisset, I went through the whole story again, I again sent him the proof of payments. Wednesday 7 April 2021, I again received an sms and e-mail from these attorneys demanding payment, I again rep**** to them and again sent them proof of payment... WHEN ARE ADT AND NORMAN BISSET ATTORNEYS GOING TO ACTUALLY DO THEIR WORK AND RECONCILE THEIR ACCOUNTS?

In the meantime my credit scoring is negatively affected by people who will not and cannot do their jobs properly....