1 reviews | Active since Sept 2016

12 Oct 2016, 08:52

NO SERVICE AND CONTINUE TO BILL ME AFTER CANCELLATION

<p>I bought a house which had an alarm system from ADT, ht eprevious owner said she bought the system and can takeover if i want. I made contact with adt office, an agent came Mr Olebogng Madlasi, made me sign forms and when i asked how i should change the code and how it functions, it was a story and they promised to send me a technical official,.Such a promise was not fulfilled, i then called them including the adt office, same story persisted with no solution. My house was at risk, i bought a house which the owner has spare keys and code to an alarm system. I called ADT to cancel since i was not given service and not a happy consumer. I was told to write a letter stating my reasons and every month, i get billed and get emails and text sms. I want nothing to do with ADT and want them to close any ties with me. </p>

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Replies (1)
Adt Security
Adt Security's reply12 Oct 2016, 10:10
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services