NO SERVICE AND BILLING ACCOUNT

NO SERVICE AND NOW WE HAVE TO SETTLE A BALANCE. After investigating and visiting ADT office at N1 we were told that for a couple of months the alarm was not active we were told by Mr. Mogamad Erfaan Bailey if no service was provided our account should not be billed. However his story soon changed after we call ADT a few weeks after our visit we called to enquirer why they are still billing the account if no service was provided. The Lady Cimonia then infored me ADT should send a sms and if the operation department didn't send a sms to the client informing the client about the alarm ADT is liable for the account not the client. When I requested the call recording ADT proposed a discount on the balance which i rejected and now informing us to visit ADT N1 city again to listen to the call recording. I find it difficult to understand why ADT don't want to clear the account balance if they are liable for it, and if we were told they are liable if no sms was send. Up until today ADT is still billing the account for NO SERVICE.