No service

What is the use of being a paying customer for 20 years and never missing a payment. Have proof of all emails, calls and WA messages sent, unless the details are outdated which I very much doubt as this is not our only time trying to get something out of them. We live in a crime ridden area in East London, but sit without an electric fence as cannot find the problem after the bad winds we have had in the past 2 months, yes that's how long we have been trying. There was an ad where they would come to you and check your system, battery etc , still waiting on a response on this too and are willing to pay the R450.00 required for this. East London us an absolute dead loss, not our first time with this kind of service experience. Was even wondering if I put stop payment on the debit order if they would then phone me, would this be the only way or would they cut us off immediately.SHOCKING.