NO service

Had an ADT alarm installed as recommended by 123 Alarms. Alarm triggered from day one due to my cats. No one has been willing to assist. I am just told that I need to pay pay pay to fix. I am happy to pay for the parts but NOT the call out charge as this has been an issue since day one of the installation. Had it been only after a while I can understand. When I call to complain no one ever gets back to me. Nobody knows what's happening. There doesn't even seem to be a complaints logging system as I must always give my story every time I call in and speak to someone. And then I am told I will be called back but I am never called back. ADT response is amazing, but their customer service sucks. I cant even use my alarm half the time because the cats trigger it off and then I will need to pay for response after a while. Defeats the purpose of having an alarm system. I under stand nothing is full proof but the system goes off every time I put the alarm on. Why sell a product if you know the cat will trigger it off in the first place? And this issue has been ongoing since installation in September and still no one is willing to assist with the call out charges.