No service!!!

It appears that the only way i will get a response from ADT is by using this forum. I had an alarm system installed for my mother about 9 months ago. after having hassles with ADT staff around meeting my mother and letting her know who the patrol staff will be, see previous complaint about ADT, it finally happened. She met the staff, I explained the nature of the situation every one agreed and i was happy. ADT patrolled her area and she felt somewhat safe. this was short lived. For the last three months I have been at my mothers house for an extended period of time and I did not once see or hear ADT patrol like they initially agreed to. they deduct their money every month like they agreed to but the service is non existent. Why must i bring my part if ADT fails to hold up their end of the deal? <br> <br> From the onset,i had one simple request and that is that they patrol. I was assured that this would not be a problem but clearly it is. How do I ensure that this happen, I need some sort of proof that you are patrolling like you said you are.<br> <br> At the moment i am feeling like ADT is just making easy money of me and not giving me what I am paying for every month.