NO SERVICE

Our company has been with ADT Security since 2000. In the last couple of years we have had 3 burglaries. Not once has the fact that we have an alarm been of any help to us. We were burgled again on Friday 12/10/2018. The perpetrators entered our property via our roof. They passed one of your sensors in the process to disable the main box. We were never informed that the alarm was activated and we were also never informed of a low batter due to the main box being disabled. I would like to know who was on duty that night and why we were not informed. We have been trying to speak to a manager since last week Friday, but to no avail. We have also been requesting a buffer report since last week Friday, but to no avail as well. My insurance wont pay out without this report. A new system was installed this week, but last night the alarm went off (and then completely off) and yet no one has come out to repair it. I also waited outside in the road for more than 20 minutes (plus 20min travel time) for an officer. Pathetic. By that time I could have been ****ed and burgled of everything again. I am not sure why we pay these exuberant fees if there is absolutely no service. I need my alarm system fixed today still before the weekend.