no service

Cannot arm the alarm. Call the call centre who advises that the system needs resetting and a technician needs to talk me through the process. Due to time, technician is on standvy and they will connect me with him. Standby technician does not answer his phone even a second attempt by operator. Why does ADT have a standby technician when he doesnt stand by? Made it clear to operator my dissatisfaction. <br> Next day no call from technical. When about to leave premises again cannot arm and call call centre technical. Cannot assist and not awarw now, that its possible to reset panel while being guided throught by technician. Technician must come to site withncall out fee of in excess of R450. Furious, asked when this can take place. Cannot say, have to wait till after long weekend to see when they can come out.<br> Have to go through whole long weekend without alarm. I expect, I will have to call again on Tursday to get any service as my earlier call notifying ADT of the problem went unheaded.What kind of service is this? Why do I pay monthly subscription for this? Operators appear not in the least bothered with ther problem.