MW
Melody W

1 reviews | Active since May 2017

15 May 2017, 11:50

No Response vehicles after numerous Alarm Activations request breach of contract GET IGNORED

<p>I have numerous Alarm activation at my property on the 10 May 2017, I immidiately responded after notification just to find no Armed reponse at my property. I found a wire hanger and a opened window indicting attemted break in and not just a false activation, I waited over an hour and returned to work. I immidiatly contacted ADT just to be given excuse on excuse on excuse. Again i got an activation and rushed off to again get their with no response unit in sitem and this time a long Iron Bar at the same window. After hundreds off calls with NO assistance or remedy, I canceled my service due to breach with immidiate effect for services not rendered putting my live in danger and requested my Installation and service fees be refunded as im paying for a service I am not receiving. Only this morning 15 May 2017 - 5 Days after my request and i got a call stating that i cancelled my contract and this will only be done end June since they require 30 day cancellation notice and i will still be liable for monthly service fee untill then ????????????????????????????????????????????????? FOR WHAT SERVICE I ASK YOU PLEASE ADVISE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have also laid a complaint at the OMBUTS AS YOU ARE CHARGING ME FOR SERVICES IM NOT RECEIVING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Adt Security
Adt Security's reply15 May 2017, 12:13
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services