No response or feedback from ADT KZN Elmerie Witboy controll room supervisor

<p>My alarm went off 4 times today 22/12.</p> <p>1st 11:33 am.</p> <p>2nd 11:59 am.</p> <p>3rd 2:31 pm.</p> <p>4th 2:51 pm.</p> <p>I was contacted by ADT coastal KZN only once at 11:34 am, who needed to investigate possible break in and supply feedback to customer?</p> <p>I called ADT on ********** 100 at 3:03 pm and spoke to Nolutando Tolwana from the controll room who gave me difficulty when I requested to talk to the manager on duty. She then identified my cell number and gave the phone to Elmerie Witbooy the supervisor on duty. I explained my situation to Elmerie and loged a formal complaint requesting an investigation. Elmerie said she will get back to me by 5:30 pm the same day.</p> <p>At 5:17 pm 22/12 I called ADT KZN again only to be told by Noluthando that Elmerie is on another call and will call me. I reminded Noluthando that it was close to 5:30 pm.</p> <p>It is now 6:41 pm 22/12 and still no reportback from the alarmactivations.</p> <p>This is very concerning to me as a customer.</p>