NO RESPONSE AND NO CALL WHEN ALARM WENT OFF

My alarm went off at 19:05 last night, I received no response and no phone call from ADT. With crime on the increase and thinking that I have the peace of mind in having a security system is now non existent. I have been doubting the response time of ADT for a while . Tonight just confirmed NO RESPONSE. I have not been seeing patrol cars as often. My neighbours have had complaints and I have absolutely no issue in escalating this matter with my neighbourhood on full support from my neighbours. If ADT is unable to provide a service I suggest my contract be terminated as I am paying for no service. My security and assurance of knowing that I have a reputable and reliable security service on call is of utmost importance.

I would not suggest ADT to any of my new neighbours in our newly established complex.

Can someone get back to me or I will surely escalate this matter as I am not satisfied with your lack of service.